Privacy policy

Last Updated: 25 July 2026

Introduction

Aventra ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website tryaventra.com, place an order, or interact with us in any way. By using our website or purchasing our products, you agree to the practices described in this policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of information:

Personal information you provide directly, including your name, email address, shipping address, billing address, phone number, and payment information. Payment details are processed securely through our third-party payment processor and are not stored on our servers.

Information collected automatically when you browse our website, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior collected through cookies and similar tracking technologies.

Information you provide voluntarily when you contact our customer support team, leave a product review, subscribe to our email list, or participate in a promotion or survey.

How We Use Your Information

We use the information we collect to process and fulfill your orders including shipping and refund requests, communicate with you about your order status, deliveries, and customer support inquiries, send marketing emails and promotional offers if you have opted in to receive them, improve our website, products, and overall customer experience, detect and prevent fraud or unauthorized transactions, comply with legal obligations and enforce our terms of service, and analyze website traffic and customer behavior to improve our marketing and operations.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors to securely handle transactions, shipping and fulfillment partners to deliver your orders, email marketing platforms to send communications you have opted in to, website analytics providers to help us understand how visitors use our site, and customer support tools to manage inquiries and requests. These service providers are contractually obligated to use your information only for the purposes we specify and in accordance with this policy. We may also disclose your information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and deliver relevant advertising. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features or functionality of our website.

Email Marketing

If you subscribe to our mailing list or make a purchase, we may send you promotional emails about new products, special offers, and updates. Every marketing email includes an unsubscribe link at the bottom. You can opt out at any time and we will honor your request within 10 business days. Opting out of marketing emails will not affect transactional emails related to your orders.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal and financial obligations, resolve disputes, and enforce our agreements. If you request deletion of your personal information, we will process your request within 30 days, subject to any legal requirements that may require us to retain certain data.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. While we take appropriate steps to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information, opt out of marketing communications at any time, and request a copy of your data in a portable format. To exercise any of these rights, please contact us at support@tryaventra.com. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at support@tryaventra.com. We are based in Australia. We will respond within 24 to 48 hours.