Terms of service

Last Updated: 25 July 2026

Introduction

Welcome to Aventra. These Terms of Service ("Terms") govern your access to and use of our website tryaventra.com and any purchases you make through it. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.

Eligibility

By using our website and placing an order, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian, and that you have the legal capacity to enter into a binding agreement. We reserve the right to refuse service to anyone at our discretion.

Products and Descriptions

We make every effort to ensure that product descriptions, images, pricing, and other information on our website are accurate and up to date. However, we do not warrant that product descriptions or other content on our website are error-free, complete, or current. Colours and appearance of products may vary slightly due to screen settings and photography. If a product you receive does not match its description in a material way, your sole remedy is to return it in accordance with our Refund Policy.

Pricing and Payment

All prices displayed on our website are in the currency stated at checkout and are inclusive of applicable taxes unless otherwise noted. We reserve the right to change pricing at any time without prior notice. Price changes will not affect orders that have already been confirmed. Payment is processed securely through our third-party payment processor at the time of purchase. We do not store your credit card or payment details on our servers. If payment cannot be processed for any reason, your order will not be fulfilled and you will be notified.

Orders and Fulfillment

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order confirmation email does not constitute acceptance of your order. Acceptance occurs when your order is shipped and you receive a shipping confirmation. We make every effort to fulfill orders promptly but are not liable for delays caused by circumstances beyond our reasonable control including but not limited to shipping carrier delays, customs processing, natural disasters, or public health events. Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping

Shipping times and costs vary depending on your location and the shipping method selected at checkout. We are not responsible for delays caused by customs, import duties, or local postal services. Any customs duties, import taxes, or additional charges imposed by your country are your responsibility and are not included in our product pricing or shipping fees. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

Refund and Return Policy

We offer a 30-day money-back guarantee on first-time purchases of up to one unit per customer. Refund requests must be made within 30 days of the original purchase date by contacting us at support@tryaventra.com with your order number. The product does not need to be returned. Once approved, refunds will be processed to your original payment method within 5 to 10 business days. This guarantee does not apply to bulk orders, wholesale purchases, or orders made through third-party retailers or marketplaces unless stated otherwise. We reserve the right to deny future guarantee claims from customers who have previously received a refund. For damaged or incorrect orders, please contact us within 7 days of delivery with a photo of the issue and we will send a replacement or issue a full refund.

Intellectual Property

All content on our website including but not limited to text, graphics, logos, images, product designs, packaging designs, brand names, trademarks, and website design are the exclusive property of Aventra or our licensors and are protected by Australian and international intellectual property laws. You may not reproduce, distribute, modify, display, create derivative works from, or otherwise use any of our content without our prior written consent. Any unauthorized use may violate copyright, trademark, and other applicable laws.

Prohibited Use

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair our website or interfere with any other party's use of it. You may not attempt to gain unauthorized access to any part of our website, our servers, or any systems connected to our website. You may not use our website to collect personal information about other users. You may not use our brand name, product images, or any of our content to create misleading or false representations, counterfeit listings, or unauthorized resale listings without our written permission.

Disclaimer of Warranties

Our products are cosmetic products intended for external use only. Results may vary from person to person. While our Eyelash Essential Serum is clinically tested and formulated with safe, non-irritating ingredients, we do not guarantee specific results for any individual user. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional. Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permitted by law.

Limitation of Liability

To the maximum extent permitted by Australian law, Aventra and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising out of or related to your purchase shall not exceed the amount you paid for the product in question.

Indemnification

You agree to indemnify, defend, and hold harmless Aventra, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses including reasonable legal fees arising out of or related to your use of our website, violation of these Terms, or infringement of any third-party rights.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms. These links are provided for convenience only. We have no control over and assume no responsibility for the content, privacy practices, or availability of any third-party sites. Your use of third-party websites is at your own risk and subject to their terms and policies.

Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Australia.

Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. If the Australian Consumer Law applies to your purchase, you may be entitled to certain remedies including a refund, replacement, or repair that cannot be excluded by these Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

Contact Us

If you have any questions about these Terms of Service, please contact us at support@tryaventra.com. We are based in Australia and will respond within 24 to 48 hours.