Refund policy
Last updated: 02/08/2026
Our Satisfaction Guarantee
We want you to love your Aventra product. If you're not completely happy with your purchase, contact us within 30 days of delivery and we'll make it right. No hassle, no complicated process.
Email us at support@tryaventra.com and we'll take care of it.
Change of Mind
We encourage customers to carefully review product descriptions and ingredients before placing an order.
Aventra does not offer refunds or exchanges for:
- Change of mind after the product has been opened or used.
- Personal preference regarding scent, texture, or appearance.
- Differences in product colour or packaging due to lighting, screen settings, or photography.
- Results not achieved due to inconsistent or incorrect use of the product.
Please refer to our product directions and FAQ before purchasing to ensure this product is suitable for you.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at:
Please include:
- Your order number.
- A clear description of the issue.
- Photos or videos showing the problem.
Once your claim has been reviewed and approved, Aventra will provide one of the following solutions:
- A replacement item at no additional cost.
- A refund to your original payment method.
We reserve the right to request additional information before approving a claim.
Product Safety & Hygiene
Due to the nature of skincare and topical products, items that have been opened, used, or removed from their sealed packaging cannot be returned or refunded unless the item is faulty, damaged in transit, or does not match the product purchased.
For approved returns, products must be:
- Unopened and unused.
- In original sealed condition.
- With all original packaging intact.
Satisfaction Guarantee
We stand behind the Aventra Rosemary Root Enhancer. If you use the product consistently for 30 days and are not satisfied with your experience, email support@tryaventra.com with your order number and we'll process a full refund. No questions asked.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including consumer guarantees that products will be of acceptable quality, match their description, and be fit for purpose.
If your item has a major fault, you may be entitled to a replacement or refund. If the issue is minor, Aventra may offer a repair, replacement, or other appropriate remedy as required by law.
Refund Processing
If a refund is approved, it will be processed to your original payment method.
Please allow 5 to 10 business days for your payment provider or bank to process the refund after approval.
Contact Us
For any questions regarding returns, refunds, or your order, please contact:
Aventra Customer Support
Email: support@tryaventra.com
We aim to respond to all enquiries within 24 to 48 hours.