Shipping policy
Last Updated: 25 July 2026
Processing Time
All orders are processed and dispatched within 24 to 48 hours of purchase, excluding weekends and public holidays. You will receive a confirmation email with your tracking number once your order has been shipped. During peak sales periods or promotional events, processing times may occasionally extend by an additional 1 to 2 business days.
Delivery Times
Standard delivery typically takes 6 to 12 business days from the date of dispatch depending on your location. Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your local postal service, customs processing, and factors outside of our control.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment. If you have not received a tracking email within 48 hours of placing your order, please check your spam or junk folder. If you still cannot locate it, contact us at support@tryaventra.com and we will provide your tracking details.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location. Any free shipping promotions or thresholds will be clearly displayed on our website and applied automatically at checkout.
Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, import taxes, or other fees imposed by your country's government. These charges are the responsibility of the recipient and are not included in our product pricing or shipping fees. Aventra has no control over these charges and cannot predict their amount. We recommend checking with your local customs office for more information before placing your order.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at the time of checkout. Aventra is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing your order, contact us at support@tryaventra.com as soon as possible. If the order has not yet been dispatched, we will update the address. If the order has already been shipped, we may not be able to make changes and a reshipment may be at your cost.
Lost, Delayed, or Missing Packages
If your order has not arrived within 20 business days of dispatch, please contact us at support@tryaventra.com with your order number and we will investigate with the shipping carrier. If a package is confirmed as lost by the carrier, we will send a replacement or issue a full refund at no additional cost to you. We are not responsible for delays caused by the shipping carrier, customs processing, natural disasters, public health events, or other circumstances beyond our reasonable control.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@tryaventra.com with your order number and a photo of the issue. We will arrange a replacement or full refund as quickly as possible at no cost to you.
PO Boxes and Military Addresses
We do our best to deliver to all addresses. If you are ordering to a PO Box, remote area, or military address, please be aware that delivery times may be longer than standard estimates.
Contact Us
If you have any questions about your shipment or our shipping policy, please contact us at support@tryaventra.com. We are based in Australia and will respond within 24 to 48 hours.